The consumer contracts regulations 2013 allows you to cancel your goods within 14 days of ordering or if already dispatched within 14 days of delivery to you. Notification of cancellation must be given in writing to us at- firstname.lastname@example.org
The goods must be returned to us within a further 14 days of cancellation or delivery.
The cost for the return of the goods and liability for them will be the responsibility of the purchaser.
Provided, The goods are returned in a new unused and re-saleable condition in the original packaging your credit will be issued including any delivery charge made. Subject to the following :-
Goods that have been used, installed or damaged during installation or had any Manufacturers seals or similar packaging removed will not be considered as re-salable, nor will any goods that have been unpacked and trial or test fitted.
goods that have been opened or removed from the original packaging will be sent to our suppliers for inspection and report and if accepted by them for credit a refund will be issued to you. Please allow up to 14 working days for this. Some suppliers will make a repackaging and re-stocking charge if required to return goods to an as new re-salable condition. This will be deducted from any credit agreed.
This right of cancellation does not apply where goods are specifically made to your specification or personalised at your request or specially ordered by us on your behalf. Goods sold on a trade supply basis are not returnable.
Goods that are not accepted for credit or refund will be available for return to you for 30 days after which they will be disposed of
Your Statutory Rights Are Not Affected by any of these terms.